Damaged or Incorrect Items

If your order arrives damaged, defective or not what you ordered, we'll put it right at no cost to you.

In most cases this means a free replacement. Where a replacement is not possible, or where the law in your country gives you the right to a refund, we will refund you.

Please contact us within 14 days of delivery at:

hello@inprintdesigns.com

This timeframe helps us resolve your case quickly and does not limit your statutory rights. Customers in Australia and New Zealand: it does not limit your rights under the Australian Consumer Law or the Consumer Guarantees Act.

To process your request faster, please include:

• Order number (e.g. “Order #1003”)
• Product name (e.g. “Global Pulse – Abstract Framed Wall Art”)

You can find your order number and product name in your order confirmation email.

📸 Examples of what to send

• Photo of the damaged product
  Make sure the damage is clearly visible.

Example of a damaged product

• Photo of the packaging
  Show the entire box.

Example of damaged packaging

• Close-up of any damage on the box

(e.g. dents, holes, or “repacked” tape)

Example of visible shipping damage

• Photo of the shipping label (if possible)

Example of a shipping label

Once verified, we will:

• ✔ Send a free replacement of the same item you ordered
• ✔ Or refund you where a replacement is not possible or the law in your country gives you that right

In most cases no return is required.

For more information, please see our Return and Refund Policy.