Refund policy

Last updated: October 2, 2026

Inprint Designs, Švitrigailos g. 11K-109, LT-03228 Vilnius, Lithuania. Email: hello@inprintdesigns.com

1. Orders are made for you

Every piece is printed to order and enters production shortly after checkout, so orders cannot be changed or cancelled once placed. If you are a consumer in the EU or UK, this does not affect your statutory right of withdrawal described in section 2.

If a product is listed at an obviously incorrect price, we will contact you before production; you can then confirm the order at the correct price or cancel it for a full refund.

2. Right of withdrawal: EU and UK deliveries

If you are a consumer and your order is delivered to an address in the European Union or the United Kingdom, you have the right to withdraw from your purchase within 14 days of the day you, or a person you name, receive the item, without giving any reason.

How to withdraw: if you are in the EU, use the "Withdraw from contract here" button at the bottom of any page of our store. You can also email us at hello@inprintdesigns.com with your order number, or use the model withdrawal form at the end of this policy. Any clear statement is enough. We will confirm receipt and send you the return address.

Returning the item: please send the item back within 14 days of notifying us. You pay the direct cost of returning the item. Before sending the item, please send us photos of it and its packaging; this helps us complete your return faster. Pack it securely so it arrives undamaged; original packaging is welcome but not required. We recommend a tracked service and keeping your proof of postage.

Refunds: we will refund the full amount you paid for your order within 14 days of receiving your withdrawal notice, using the same payment method you used. If you paid for delivery, we refund the cost of our least expensive standard delivery option; any additional cost from choosing a more expensive delivery method is not refundable. We will only issue your refund once we have received the item back or you have provided proof of sending it (for example, a tracking number), whichever is earlier. If your order used a discount code or campaign offer, the order total will be recalculated after the return; if the discount conditions are no longer met, the discount will be deducted from your refund.

Condition of the item: you are responsible for the condition of the item from the moment you receive it until it is back with us, including during return shipping. You may handle the item as you would in a shop, to check what it is and how it looks. If the item's value is reduced by handling beyond that, for example by hanging it, making holes in the frame or damaging the surface, or by inadequate packing for the return, we will deduct the reduction in value from your refund.

3. Returns: deliveries outside the EU and UK

For deliveries outside the EU and UK, including the United States, Canada, Australia and New Zealand, we do not accept returns or offer refunds for change of mind, including ordering the wrong size or a different design preference. This does not affect your rights if an item is damaged, defective or incorrect (section 4).

4. Damaged, defective or incorrect items

If your order arrives damaged, defective or not what you ordered, we will resolve it in line with applicable consumer law, at no cost to you. In most cases this means a free replacement. Where a replacement is not possible, or where the law in your country gives you the right to a refund, we will refund you. We may decline a claim if the item is found not to be defective, for example where damage was caused after delivery.

Please contact us at hello@inprintdesigns.com:

• within 14 days of delivery for damage in transit or an incorrect item, so we can investigate and resolve shipping issues quickly;
• within 2 months of noticing any other defect.

These timeframes help us resolve your case quickly and do not limit your statutory rights, including the minimum two-year legal guarantee in the EU and your rights under UK consumer law.

Customers in Australia and New Zealand: these timeframes help us resolve issues quickly and do not limit your rights under the Australian Consumer Law or the Consumer Guarantees Act.

To help us resolve your case quickly, please include:

• order number and product name;
• a photo of the whole item;
• a close-up of the damage or defect;
• photos of the packaging and shipping label, if the item was damaged in transit.

In most cases you will not need to send the item back. Replacements are made for the same item you originally ordered. For step-by-step instructions and example photos, see our Damaged or Incorrect Items page: https://inprintdesigns.com/pages/returns

Damage caused by improper handling or care after delivery, such as hanging in humid rooms or direct sunlight, or ironing or steaming a poster, is not a product defect. The same applies to items that have been altered after delivery, for example trimmed, removed from the frame or reframed. Care instructions are available on every product page.

5. Colour and size

Colours may appear slightly different on screen than in print, depending on your device settings. Print dimensions may vary slightly due to the production process.

Room images are illustrations to help you imagine the piece in a space; the exact dimensions are stated for each size on the product page.

6. Delivery

Delivery times are estimates. If your order is delayed, contact us and we will work with the carrier to resolve it.

If delivery is delayed by circumstances beyond our control, such as strikes, severe weather or carrier disruptions, we will keep you informed. If the delay lasts more than two months, either of us may cancel the order, and you will receive a full refund.

If a parcel is returned to us undelivered because the address you gave was incorrect or incomplete, or because it was not collected from the carrier, we will contact you and send the order again. The cost of reshipping is paid by the customer.

If tracking shows your parcel as delivered but you have not received it, please contact us within 14 days of the delivery date so we can open an investigation with the carrier.

If you believe your parcel is lost, contact us. We will open an investigation with the carrier, and once the parcel is confirmed lost or has not arrived within a reasonable time, we will send a replacement or give you a full refund.

7. Contact

Questions about an order: hello@inprintdesigns.com. Not sure which size fits your wall? Message us before you order; we'd rather help you choose.

Model withdrawal form (EU and UK)

(Complete and return this form only if you wish to withdraw from the contract.)

To: Inprint Designs, Švitrigailos g. 11K-109, LT-03228 Vilnius, Lithuania, hello@inprintdesigns.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

Ordered on / received on:
Order number:
Consumer name(s):
Consumer address(es):
Signature of consumer(s) (only if this form is notified on paper):
Date: